ENHANCED INTERACTIVE VOICE PORTAL (eIVR)
The Enhanced Interactive Voice Portal (eIVR) and included software bundle provides the capability for customers to access information through the use of a telephone and Web page, 24/7. e-IVR allows companies to easily and reapidly deploy applications which enable customers to serve themselves at any time, providing immediate satisfaction and enhanced overall customer experience.
Add eIVR to your customer self-service strategy and gain:
eIVR software provides an intuitive administrative GUI for rapidly developing and deploying virtualy any type of in-bound or out-bound caller experience.
eIVR Bundle Includes:
Implementing eIVR in your telephony infrastructure immediately enables you to design and deliver virtually and caller experience. eIVR empowers you to deliver the feature-rich experiences today's customers expect.
eIVR content is updated and delivered to your caller's On-Demand, without restarting services!
Efficiency and cost control are critical in competitive markets. Your customers are looking for convenience and self-service. You're looking for cost-effective ways of growing the "bottom-line" without growing your overhead. The e-IVR Expanded Application Portal suite provides the answer to both.