eONE Conversational IVR 
								with Google Voice and AI - The Virtual Concierge eONE Conversational IVR with Google VoiceTM and AI - Virtual Concierge

Takes the best of what CI does today and opens it up to Google Voice APIs creating a "plug and play" ability offering our customers and partners the power to deploy next generation customer experiences. Energizing the self-service conversation by making it an even more intuitive conversational customer interaction will extend the very nature of contact centers everywhere.


Virtual Concierge Video Introduction

eONE's Conversational IVR with Google VoiceTM and AI - the Virtual Concierge, is an integration layer for AI and Advanced Speech APIs rendering the eONE platform eONE with Google Voice for Google Voice (and beyond). Through the eONE Virtual Concierge and Speech Forensics, CI offers industry specific and horizontal applications for companies of any size that simplifies the contact center interaction and enriches the customer self-service experience. Put simply, this new "plug and play" integration module takes today's speech recognition and contextualizes it into a technology that provides, speech to text transcription, language translations and conversational contact center interactions.

eOne Virtual Concierge energizes the self-service interaction, turning it into a more intuitive conversational customer engagement, by extending the availability of the Google features we all use on a daily basis. Current features include the ability to integrate to the Google Cloud Natural Language API, the Cloud Speech-to-Text API and the Cloud Language Translation API. What this means to our customers and partners today is the ability to take advantage of the Google Voice API and with CI's Speech Forensics, build a forward-thinking solution, augmenting all of the eONE Applications like Auto-Attendant, Pay-by-Phone, Account Lookup, Service Locators, Membership Portals, Post-call Agent Surveys and more.

Here are just some of the example use cases for eONE with Google Voice <sup>TM</sup> eONE with Google VoiceTM

Cloud Natural Language API
Leverages neural language recognition technologies, such as sentiment analysis, entity recognition and other text annotations to customers. This can be used for any application which requires conversion of recorded voice to text
  • Auto Attendants
  • Surveys (Convert spoken comments to text)
  • Form Filler (Capture spoken address, city, state, issue...)
Cloud Speech-to-Text API
Converts audio to text by applying powerful neural network models
  • This can be used for converting spoken word to text.
  • This can also deliver back to the caller any recorded utterances via SMS or email.
Cloud Language Translation API
Enables near real-time translation of voice or text input within conversational speech applications.
  • This can be used to convert any text (or recording) from one language to another.
CI's Speech Forensics will assist in building a database library of terms and utterances, from the Google Voice API and eONE IVR, that are unique to the customer's site. This library of terms will supply AI interactions with a more unique customer experience.
eONE with Google Voice <sup>TM</sup>

Virtual Concierge Resources


Virtual Concierge
Introduction
eONE Virtual Concierge
with Google Voice & AI
eONE Virtual Concierge
as Auto-Attendant
eONE Virtual Concierge
as Virtual Agent
eONE Virtual Concierge
for Support Triage
eONE Virtual Concierge
for Problem Reporting
eONE Virtual Concierge
Service On Call
eONE Virtual Concierge
Address & Site Locator
eONE Virtual Concierge
Reservations Desk
eONE Virtual Concierge
for Transcription Services
eONE Virtual Concierge
Insurance Eligibility
eONE Virtual Concierge
Insurance Claims
eONE Virtual Concierge
Absence Reporting
eONE Virtual Concierge
for Corona Virus Reporting
eONE Virtual Concierge
for Corona Virus Healthcare Screening
eONE Virtual Concierge
Election Information Service - Where to Vote
eONE Virtual Concierge
Election Information Service - Am I Registered?
eONE Virtual Concierge
Virtual Service Agent

Contact CI

Contact CI today to learn how eONE with Google VoiceTM can deliver easy-to-use, conversational interfaces for AI-enhanced customer experiences.