We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
"Thank you for calling the member benefit line, Please enter your policy number... Please enter your date of birth... Please choose from the following: Press 1 or say Coverage, Press 2 or say Co-payment, Press 3 or say Eligibility"
Contact Centers for insurance companies deal with clients that have a "member" identification. They often find themselves performing repetitive tasks that can easily be automated by using a secure, intuitive self-service portal. Aside from providing a great member benefit, it frees-up agents to reserve their time for members who have more complicated questions or issues. ELIGIBILITY CHECK is a simple, self-serve IVR application which allows both members and service providers to automatically process information such as insured's coverage, co-payments, eligibility, and other member information.