We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
Agents are the critical link between your business and the customers you work so hard to gain and retain. A satisfied loyal customer will continue to come back to you time and again. The best way to assure that loyalty is to simply ask the question, "how did we do?"
Giving your customer the option to express their opinion provides them with a sense of empowerment while allowing you to gather the kind of information needed to fine tune your customer service approach.
The information and feedback you can collect is limited only by your imagination. Whether it's scoring your agent's "customer empathy" factor or the strength of their "up-sell" skills, eONE Agent Survey will give you knowledge and knowledge is the power to positively impact your bottom line.