We are the IVR and call handling specialists! We provide the tools to self-manage inbound & outbound self-service applications and IVR environment. We do this by deploying on-premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with fast ROI, that are easy to manages, quick to deploy and to provide our customers with the tools for success.
You need to reach out to a large number of individuals. You need to do this quickly and efficiently all without agent intervention. And these are not just marketing calls, they could be calls that provide instructions, via voice or text, of what to do regarding approaching storms, reaching out to consumers about a recall, or travelers about flights delays.
The eONE List Dialer is designed to out-dial or sms text to very large numbers of individuals. This can free immeasurable amounts of valuable time which employees are currently using to perform these tasks. These campaigns can be run at any time, 24 hours a day, 7 days a week, by prerecorded message or SMS text message.
The eONE List Dialer service gives you the ability to configure your eONE IVR system to out-dial or SMS text to predefined lists of individuals. This is done using an easy to configure interface. When out-dialing, the eONE List Dialer will detect voice energy on the other end of the line (for example, the call recipient saying "hello") and then proceed with the services that have been specified.