CI is the IVR and call handling specialist! We provide the tools to self-manage inbound & outbound self-service applications and the IVR environment. We do this by deploying on premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with a fast ROI, that are the easy to manage, quick to deploy and to provide our customers with the tools for success.
Business environment or location can directly impact the need for a cloud strategy. Compelling events can dictate the need for off site support for continued operation. Improve performance and stability in order to keep up with the needs of the company and the demands customers put upon the available resources. Cost savings and staff reductions because of downsizing, businesses consolation, growth through acquisition or economic challenges are looking to technology to provide the extra resources necessary to maintain their standard of excellence.
The Virtual Concierge takes the best of what CI does today and opens it up to Google Voice APIs creating a "plug and play" ability offering our customers and partners the power to deploy next generation customer experiences. Energizing the self-service conversation, by making it an even more intuitive conversational customer interaction, will elevate the very nature of contact centers everywhere.
CI has over 30 industry leading pre-configured applications all with the ability to addressed vertical industry requirements. eONE satisfies the increasing demand for voice / text / web communications providing immediate results and information by automating manual processes and helping to increase staff productivity. CI's eONE IVR platform creates caller / SMS / online experiences through an innovative and intuitive tool which is compatible with most PBX systems sold in North America. The self-service IVR, CTI, Messaging, and Application Suite allows CI to create and provide solutions with real world application that solve real world challenges like Notifications, Secure Payment and Ordering Portals, Auto Dialers, Productivity Tools and more.