CI is the IVR and call handling specialist! We provide the tools to self-manage inbound & outbound self-service applications and the IVR environment. We do this by deploying on premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with a fast ROI, that are the easy to manage, quick to deploy and to provide our customers with the tools for success.
Business environment or location can directly impact the need for a cloud strategy. Compelling events can dictate the need for off site support for continued operation. Improve performance and stability in order to keep up with the needs of the company and the demands customers put upon the available resources. Cost savings and staff reductions because of downsizing, businesses consolation, growth through acquisition or economic challenges are looking to technology to provide the extra resources necessary to maintain their standard of excellence.
The Virtual Concierge is the premium service for the eONE Conversational IVR (Intelligent Voice Response) platform with Google VoiceTM and Google AI integration layer for AI and Advanced Speech APIs. Through the Virtual Concierge CI offers an agnostic communication platform for companies looking to simplify the contact center interaction, to enrich the customer self-service experience and deliver forward-thinking solutions that also curate a repository of "real Intelligence" toward future AI caller experiences. USE CASES: Auto-Attendant - Help Desk - Support Triage - Contact Center Agent - Virtual Assistant and many more!
CI has over 30 industry leading pre-configured applications all with the ability to addressed vertical industry requirements. eONE satisfies the increasing demand for voice / text / web communications providing immediate results and information by automating manual processes and helping to increase staff productivity. CI's eONE IVR platform creates caller / SMS / online experiences through an innovative and intuitive tool which is compatible with most PBX systems sold in North America. The self-service IVR, CTI, Messaging, and Application Suite allows CI to create and provide solutions with real world application that solve real world challenges like Notifications, Secure Payment and Ordering Portals, Auto Dialers, Productivity Tools and more.