CI Products

CI PRODUCT LINES

CI is the IVR and call handling specialist! We provide the tools to self-manage inbound & outbound self-service applications and the IVR environment. We do this by deploying on premise, cloud, multi-tenant and SaaS delivery options. Why we do it? It's simple, to provide solutions with a fast ROI, that are the easy to manage, quick to deploy and to provide our customers with the tools for success.

WHY CHOOSE CI CLOUD DEPLOYMENT

Business environment or location can directly impact the need for a cloud strategy. Compelling events can dictate the need for off site support for continued operation. Improve performance and stability in order to keep up with the needs of the company and the demands customers put upon the available resources. Cost savings and staff reductions because of downsizing, businesses consolation, growth through acquisition or economic challenges are looking to technology to provide the extra resources necessary to maintain their standard of excellence.

Tour the CI Landscape (9:24)

CI Portfolio

eONE Conversational IVR
with Google Voice and AI - The Virtual Concierge eONE Conversational IVR with Google Voice^TM and AI - The Virtual Concierge
The Virtual Concierge takes the best of what CI does today and opens it up to Google Voice APIs creating a "plug and play" ability offering our customers and partners the power to deploy next generation customer experiences. Energizing the self-service conversation, by making it an even more intuitive conversational customer interaction, will elevate the very nature of contact centers everywhere.

eONE Universal IVR Platform
eONE is a fast, centralized, easy to use and cost-effective IVR platform and configuration tool that launches and manages all your self-service resources across PBXs and Cloud services.

Total Care Support
Maximizes uptime and protects your software investment. Total Care Support has three levels to chose from, Silver, Gold and Platinum. Highlights include free software upgrades and two hours of professional services each month.

eONE Cloud Deployment Options
A Cloud Solution provides: cost reductions, streamlined operational responsibilities and flexibility including redundant sites for secured operations. Options are Public, Private, High Availability, Multi-Tenant, SaaS and Consumption.

CI Cloud Services

CI Cloud IVR and CTI Services
CI Cloud Managed Services & Administration
CI Total Care Cloud Support and Monitoring
CI Cloud Application Development and Maintenance
CI Cloud Infrastructure for Business Continuity

CI has over 30 industry leading pre-configured applications all with the ability to addressed vertical industry requirements. eONE satisfies the increasing demand for voice / text / web communications providing immediate results and information by automating manual processes and helping to increase staff productivity. CI's eONE IVR platform creates caller / SMS / online experiences through an innovative and intuitive tool which is compatible with most PBX systems sold in North America. The self-service IVR, CTI, Messaging, and Application Suite allows CI to create and provide solutions with real world application that solve real world challenges like Notifications, Secure Payment and Ordering Portals, Auto Dialers, Productivity Tools and more.

Enhanced CTI Screen Pop with CRM Integration (SPP)
Screen Pop Premium delivers an added layer of info by bringing phone controls, contact and document management and other functions together in one place. From a simple contact screen, chat, quickly find emails, documents, call history, URLs...

IP Pager and Interactive Kiosk Applications (IPP)
IP Phone Pager from CI helps customers get the most out of their Avaya IP Phones. IP Pager allows Avaya customers to take advantage of their IP Telephone network to broadcast messages to Avaya IP Phones and overhead IP Speakers from CyberData.