CI Total Care is designed to maximize uptime and protect your software investment. If you encounter a problem using a CI product, you can use this form to submit a Total Care Support Ticket. Our experienced technical support team is standing by to assist you. (charges may apply if you do not have a CI Total Care Support agreement). Please Note: If you are not currently covered by a Total Care Support Agreement or if you are not on 24x7 support and your request falls outside of regular support hours, fees may be incurred.