The Future of IVR is here.
Layer AI into Your Existing System
Transform your IVR into a conversational expert.
CI builds innovative solutions to better connect you with your customers. We are experts at design and integration, leveraging our years of experience to layer AI into your existing infrastructure. We craft solutions that work for you, modernizing your voice systems without disruption.
47 Years of IVR Expertise
12+
Certified UCaaS Integration Partners
BILLIONS
Of Automated
Client Interactions
250+
Integrations
IVR Solutions Built to Impress
Whether you need a ready-to-deploy application, CTI development, or a fully tailored conversational flow, our solutions are built to suit your needs.
Enterprise Case Study
L.L.Bean
To alleviate stress on the managers and employees at L.L.Bean, CI was happy to implement the Absentee Reporting Application. This allows employees to call in to an automated system and report an absence, including their reason for missing work. This solution even features the option for employees to receive confirmation of their absence through SMS, putting their mind at ease that they've followed proper procedure.
Modernize Your IVR Without Replacing Your Phone System
Make the switch to conversational AI.
Integrate Intelligence
Maximize Performance
Choose Excellence
Voice AI That Understands Intent
Bridging the gap between traditional systems and intelligent voice solutions.
CI brings AI into customer interactions where it matters most: understanding intent, simplifying high-volume requests, reducing agent burden, improving routing, and helping customers resolve needs faster. Our approach combines conversational automation with configurable workflows, multilingual support, and real integration depth—so AI becomes operationally useful, not just impressive in a demo.
Frequently Asked Questions
Can I add AI to my existing IVR without replacing my phone system?
Yes. Computer Instruments layers conversational AI onto the IVR and telephony you already run — there's no rip-and-replace. We modernize the caller experience on top of your existing infrastructure and work with the UCaaS and CCaaS platforms you already use.
What's the difference between conversational IVR and a traditional touch-tone IVR?
A traditional IVR makes callers work through fixed 'press 1, press 2' menus. Conversational IVR uses speech recognition and natural-language understanding to let callers simply say what they need, then routes them by intent — no menu trees, fewer misroutes, and a faster call.
What can Computer Instruments' product suite do?
Beyond answering and routing calls in natural language, our product suite handles outbound dialing, SMS, secure pay-by-phone, appointment reminders by call, email, or text, automated surveys, real-time language translation, and agent screen-pop — a full toolkit for modernizing the contact center.
Which platforms and systems does Computer Instruments integrate with?
Our products ship with 250+ integrations and are certified against the leading UCaaS and CCaaS platforms — including Avaya, Cisco, Genesys, Mitel, NEC, RingCentral, and Zoom. That is what lets us add AI to your stack without replacing it.
Does the AI Concierge support multiple languages?
Yes. Through our Global Language Assist application, the AI Concierge supports real-time language translation and natural conversation, so you can serve callers in multiple languages without standing up separate menu trees or teams.
What results can I expect from switching to an AI voice agent?
Modernizing your IVR with conversational AI typically means more calls resolved without an agent, shorter and smoother calls, and a better caller experience — all while keeping the systems you already run. We help you scope the specific gains for your own call flows.
How long has Computer Instruments been in business?
Computer Instruments has been building voice and IVR solutions for 47 years — decades of contact-center expertise behind every product we ship.
Bring Conversational IVR to Your Business
Connect with our sales team to begin your journey at Computer Instruments.
