About Computer Instruments
CI is a SaaS company with more than four decades of experience in voice automation and customer engagement technologies. We've seen the industry develop and grow with each technological innovation. Now, with refreshed direction, we're entering a new era — modernizing our product suite, expanding cloud-based solutions, and re-energizing our go-to-market strategy. We see nothing but opportunity in the path ahead.
Our Story
Computer Instruments has spent 47 years building the systems that sit between callers and the businesses they're trying to reach. We started in voice response long before anyone used the word "IVR" as a verb, and we kept building through every generation of contact-center technology that followed. That history has made us deliberate: we know what fails at scale, we know which shortcuts come back to bite, and we know the difference between a voice experience that demos well and one that runs reliably for a decade.
We're headquartered in Lawrence, Kansas, with a team that ships real product — not slide decks. When something goes live on our platform, a person who's been doing this for longer than most CX software has existed is standing behind it.
Total Customer Satisfaction
Seamless, Cost-Effective Integration
What We Build
A modern voice stack for modern contact centers: AI-powered virtual concierges, classic IVR, intelligent call routing, CTI screen-pop, outbound dialing, paging, and secured pay-by-phone. Every product is certified against the leading UCaaS and CCaaS platforms so you can add capability without replacing the phone system you already have.
Who We Serve
Enterprises and contact centers across retail, financial services, utilities, hospitality, and healthcare use CI to handle billions of calls a year. We build for organizations where voice still matters — where the phone is a primary channel, where every call carries revenue or compliance weight, and where the caller experience can't afford to feel like a demo.
Mission
To simplify and enhance how businesses communicate by delivering intelligent, dependable voice and automation solutions that prioritize the customer experience.
Vision
To create a world that's more connected, harmonious, and inspired using innovative solutions.
Your success is our goal.
Whether you need a ready-to-deploy application, CTI development, or a fully tailored conversational flow, our solutions are built to suit your needs.
Transform the Caller Experience
Connect with our sales team to begin your journey at Computer Instruments.
