Computer InstrumentsProducts
Computer Instruments builds the voice tools modern contact centers actually run on — from AI-powered virtual concierges to classic IVR, CTI, outbound dialing, and secure pay-by-phone. Every product integrates with the UCaaS and CCaaS platforms you already use.
Understand intent, handle high-volume requests, and give callers a faster path to resolution with AI that plugs into your existing stack.
This is the future of IVR. Our AI Concierge is a comprehensive product suite that utilizes intelligent voice technology to answer all your IVR and call center needs. This solution is capable of natural conversation, real-time language translation, seamless call routing, and much more.
Our CallBack Messaging application empowers both customers and agents to take control of the conversation, eliminating the stress that comes with a typical customer service call while signaling to both parties that their time is valued.
eDialer gives agents everything they need to efficiently handle calls. This outbound solution saves agents from ever having to sort through calls, automatically connecting them with live customers every time.
SMS revolutionizes the way you interact with your customers, partners, and stakeholders. Designed to optimize your outreach and engagement, CI’s SMS solutions are the perfect addition to any outbound communication strategy. Includes community, one-way, and bidirectional messaging capabilities.
Screen Pop makes every call more productive for both agents and customers by bringing phone controls, documents, and relevant information together in one easily accessible screen.
Applications that can be added to the core products offered above to tailor your IVR system to your needs.
Make communication between agents and customers effortless and effective with real-time language translation and natural conversational ability.
Utilizing data you already have, this solution enables customers to make payments over the phone, allowing you to effortlessly streamline payment collections through inbound or outbound campaigns.
Automatically collect valuable customer feedback and insights with survey solutions in inbound, outbound, and form-fill formats so you can choose what best suits your business needs.
Automatically call, email, or text customers about their upcoming appointments, and eliminate the need for manual outreach. Customers and patients are given the ability to confirm or reschedule, relieving employees of routine administrative tasks.
Make button-pressing obsolete by using natural language capabilities and voice recognition to understand caller needs. Customers simply state their reason for calling and our solution routes them to the right department, making the whole experience smoother and more straightforward.
A feature of our Call Steering application that allows callers to connect to contacts in your company just by saying their name. This solution uses speech recognition and natural conversational ability to eliminate the need for phone trees.
Our products are certified against the leading UCaaS and CCaaS platforms and ship with 250+ integrations.
Book a 30-minute demo with the Computer Instruments sales team and see the products live on your own call flow.
